Last update 10/09/2026
In accordance with the provisions of the General Data Protection Regulation (EU), by accepting this Privacy Policy, you provide your informed, express, free, and unequivocal consent for the personal data you provide through this website (hereinafter WEBSITE) to be included in a file of «WEB USERS AND SUBSCRIBERS» as well as «CUSTOMERS AND/OR SUPPLIERS»: Website owner (hereinafter WEBSITE OWNER) NETEL COMUNICACIONES S.L. C/ La Rioja, 8 03006 Alicante (Spain) B53749594 Tel. 966350855
This Privacy Policy will be valid only for personal data obtained on the Website, and is not applicable to information collected by third parties on other websites, even if these are linked by the Website.
I hereby express my commitment to maintaining and guaranteeing commercial relations in a secure manner by protecting personal data and guaranteeing the right to privacy of each user of our website.
1.WHAT IS PERSONAL DATA?
A brief explanation is important; therefore, you should know that it refers to any information relating to a person that they provide to us when visiting our website, in our case name and email, and if you buy a product requiring an invoice, we will request full Address, first name, last name, and DNI or CIF.
Additionally, when you visit our website, certain information is automatically stored for technical reasons, such as the IP address assigned by your Internet service provider.
2.PURPOSE, LEGITIMATION, CATEGORY OF DATA COLLECTED, CONSENT TO PROCESSING, MINORS.
2.1 PURPOSE
As stated in the regulations, the USER is informed that, through contact or subscription forms, data is collected and stored in a file, with the exclusive purpose of sending electronic communications, such as: newsletters, new posts, commercial offers, as well as other communications that the WEBSITE OWNER considers interesting for its USERS. The fields marked as mandatory are essential to carry out the expressed purpose.
Likewise, the data may be used to comply with requests made by USERS.
In short, the PURPOSE is as follows:
Commercialization of hospitality products
Only the owner will have access to your data, and under no circumstances will this data be assigned, shared, transferred, or sold to any third party.
Acceptance of the privacy policy, through the established double opt-in procedure, shall be understood for all purposes as the provision of EXPRESS AND UNEQUIVOCAL CONSENT by the USER to the processing of personal data under the terms set forth in this document, as well as to the international transfer of data that occurs, exclusively due to the physical location of the facilities of the service providers and data processors.
In no case will a use other than the purpose for which the data has been collected be made, nor will I transfer this data to a third party.
2.2 MINORS
If you are over thirteen years of age, you may register on our website without the prior consent of your parents or guardians.
What happens if you are under 14 years old?
In this case, the consent of your parents or guardians will be an obligatory condition for us to process your personal data.
Warning: If you are under fourteen years old and have not obtained the consent of your parents, you cannot register on the website, so we will proceed to deny your request if we are aware of it.
2.3 LEGITIMATION
Thanks to consent, we can process your data, which is a mandatory requirement to be able to subscribe to the website.
As you well know, you can withdraw your consent whenever you wish.
2.4 CATEGORY OF DATA
The data collected is at no time specially protected, but rather categorized as identifying data.
2.5 DATA RETENTION PERIOD
I will keep your data for the legally established time or until you request its deletion.
2.6 ACCURACY AND TRUTHFULNESS OF DATA
Obviously, you are solely responsible for the truthfulness and accuracy of the data you submit to me, exempting me from any liability in this regard.
As a user, you must guarantee the accuracy and authenticity of the personal data provided, supplying complete and correct information in the different data collection forms.
3.COMPLIANCE WITH APPLICABLE REGULATIONS.-
The WEBSITE OWNER to date complies with the guidelines of Organic Law 15/1999 of December 13 on the Protection of Personal Data, Royal Decree 1720/2007 of December 21 approving the Regulations for the development of said Organic Law and other current regulations applicable at any time, ensuring the correct use and processing of the user’s personal data.
As of May 2018, we will be governed by the regulations that will come into application, being the General Data Protection Regulation (GDPR) of the European Union.
Likewise, the WEBSITE OWNER informs that it complies with Law 34/2002 of July 11, on Information Society Services and Electronic Commerce, and will request consent from the USER for the processing of their email for commercial purposes at all times.
In compliance with the provisions of the regulations, we inform you that the data provided, as well as data derived from your browsing, may be stored in the files of the WEBSITE OWNER and processed for the purpose of attending to your request and maintaining the relationship established in the forms you sign up for.
Additionally, the USER consents to the processing of their data for the purpose of informing them, by any means, including email, of products and services of the WEBSITE OWNER.
In case of not authorizing the processing of your data for the aforementioned purpose, the USER may exercise their right to object to the processing of their data under the terms and conditions provided below in the «Exercise of Rights» section.
4.SECURITY MEASURES.
The WEBSITE OWNER informs you that it has implemented the necessary technical and organizational security measures to guarantee the security of your personal data and prevent its alteration, loss, and unauthorized processing and/or access, taking into account the state of technology, the nature of the stored data, and the risks to which they are exposed, whether arising from human action or the physical or natural environment. All this in accordance with the provisions of the GDPR.
Likewise, the WEBSITE OWNER has established additional measures to reinforce the confidentiality and integrity of information in its organization. Continuously maintaining the supervision, control, and evaluation of processes to ensure respect for data privacy.
5.EXERCISE OF RIGHTS
Those natural persons who have provided their data through the WEBSITE OWNER may contact the owner thereof in order to exercise, free of charge, their rights of access to their data, rectification or erasure, restriction, and objection regarding the data incorporated in its files.
The fastest and easiest method would be accessing your user account directly to modify your data or delete your user account. Any information we need to store under a legal or contractual obligation will be blocked and only used for those purposes instead of being deleted.
The interested party may exercise their rights by written communication addressed to the WEBSITE OWNER with the reference «Data Protection», specifying their details, proving their identity and the reasons for their request.
You may also exercise your rights by contacting us through the channels specified in our contact section.
6.EXTERNAL LINKS
As a service to our visitors, our website may include hyperlinks to other sites that are not operated or controlled by the Website. Therefore, the WEBSITE OWNER does not guarantee, nor is responsible for, the legality, reliability, usefulness, truthfulness, and timeliness of the content of such websites or their privacy practices. Please, before providing your personal information to these websites outside the WEBSITE OWNER, bear in mind that their privacy practices may differ from ours.
The sole purpose of the links is to provide the User with the possibility of accessing said links and learning about our work, although vcgs.net does not offer or market, by itself or through third parties, the information, content, and services available on the linked sites, nor does it approve, supervise, or control in any way the content and services and any material of any nature existing on them. The WEBSITE OWNER is not responsible under any circumstances for the results that may derive to the User by accessing said links.
7.MODIFICATION OF THE PRIVACY POLICY
The WEBSITE OWNER reserves the right to modify its Privacy Policy, according to its own criteria, motivated by a legislative, jurisprudence, or doctrinal change of the Spanish Data Protection Agency.
Any modification to the Privacy Policy will be published at least ten days before its effective application. The use of the WEBSITE OWNER after said changes will imply acceptance thereof.
8.DATA CONTROLLER, AND DATA PROCESSORS.
The data controller of the file is the WEBSITE OWNER.
As external data processors to the aforementioned controller:
The WEBSITE OWNER has contracted the services of:
9.SERVICES OFFERED BY THIRD PARTIES ON THIS WEBSITE.
The user and, in general, any natural or legal person, may establish a hyperlink or technical link device (for example, links or buttons) from their website to this website (the «Hyperlink»). The establishment of the Hyperlink does not imply in any case the existence of relations between the owner of the site or webpage where the Hyperlink is established, nor the acceptance or approval by the WEBSITE OWNER of its content or services. In any case, the WEBSITE OWNER reserves the right to prohibit or disable any Hyperlink to the Website at any time.
10.DO YOU NOT WISH TO RECEIVE INFORMATION FROM US OR WISH TO REVOKE YOUR CONSENT?
In accordance with the provisions of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, you may object to the use of your information for advertising purposes, market research, or satisfaction survey development at any time, as well as revoke your consent at any time (without retroactive effect).
To do so, you must send an email to the updated address in our contact section. If you have received advertising by email, you can also object from said email by clicking on the link included in it and following the instructions provided to you. Another simpler way would be to access your user account and select the corresponding options.
Please note that our systems may require a period of time that will in no case exceed 48 hours for your objection or revocation to become effective, it being understood that during said period you may continue to receive messages.
In relation to the management of your data associated with the social profiles of the WEBSITE OWNER, the exercise of the right of access will depend on the functionality of the social network and the possibilities of accessing profile information of users. Regarding the rights of access and rectification, we recommend that it can only be satisfied in relation to that information which is under the control of the WEBSITE OWNER.
In addition, you can stop interacting, following, or receiving information from the social profiles of the WEBSITE OWNER, delete content that no longer interests you, or restrict with whom you share your connections, through the mechanisms stipulated in the different social networks.
The user will be able to access the privacy policies of each Social Network, as well as configure their profile to guarantee their privacy. The WEBSITE OWNER encourages users to familiarize themselves with the terms of use of the different social networks before starting to use them.
11.PERSONAL DATA CAPTURE SYSTEMS AND THEIR PURPOSE
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Contact form: There is a contact form whose purpose is to answer queries, suggestions, or professional contacts. In this case, the email address will be used to respond to them and send the information required by the user through the web.
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Cookies: When the user registers or browses this website, «cookies» are stored. The user can consult the cookie policy at any time for more information on the use of cookies and how to disable them.
Likewise, I would like to inform you that for capturing subscribers and customers I use Facebook Ads, so when generating an ad, the audience can be segmented by location, demographics, interests, etc., so the data obtained by this platform would be subject to this privacy policy from the moment the user accepts the cookie and privacy policy.
I am not going to share, sell, or rent your personal information with other parties. I may share certain information with authorized third-party service providers necessary to render some services.
13.ACCEPTANCE, CONSENT, AND REVOCABILITY
The User declares to have been informed of the conditions regarding personal data protection, accepting and consenting to the processing thereof by the WEBSITE OWNER in the form and for the purposes indicated in the legal notice.
As we have communicated throughout this privacy policy, you may revoke your data at any time, but always without retroactive effect.
14.CHANGES TO THIS PRIVACY POLICY
The WEBSITE OWNER reserves the right to modify this policy to adapt it to new legislation or jurisprudence as well as industry practices. In such cases, the Provider will announce on this page the changes introduced with reasonable advance notice before their implementation.
15.INTEGRATION WITH VOICE ASSISTANTS AND CONNECTED HOME PLATFORMS (GOOGLE HOME)
- Data we process: When you link your Netel account with Google Home, we process: account identifier and linking token (OAuth 2.0), list of devices associated with your installation (identifier, name, type, assigned location/room), status and capabilities of the device (for example, door opening, relay status, sensor readings), and the log of executed commands with their date and time.
- Purpose and legal basis: This data is processed exclusively to execute the orders you send from Google Home and to keep the status of your devices synchronized. The legal basis is the execution of the service contract and your express consent, granted at the moment of linking the account.
- Data communication: To provide this service, we communicate to Google LLC (provider of the Google Home / Google Assistant platform) the list of devices, their status, and the result of the commands. We do not communicate your data to any other third party unless legally obligated, nor to providers other than the necessary data processors required to host the service.
- Prohibited uses: We do not use user or device data obtained through this integration for advertising, commercial profiling, artificial intelligence or machine learning model training, nor do we sell or assign it to third parties.
- Minimization: We only request the data strictly necessary to offer the device control functionality.
- Security: All communication is carried out through encrypted channels (TLS 1.2 or higher). Access tokens are stored encrypted and have expiration and revocation. Internal access is restricted to authorized personnel.
- Retention: Linking data is retained as long as the account is linked. The opening log is retained for as long as the contractual relationship with the community exists, as an access control record. You can request its deletion at any time by writing to info@netelcomunicaciones.es.
- Unlinking and deletion: You can unlink the account at any time from the Google Home application or from your profile in the Netel app; unlinking immediately revokes the tokens. To request the deletion of your data, write to info@netelcomunicaciones.es or use the account deletion option in the app. We will attend to the request within a maximum period of 30 calendar days.
Data Controller. Netel Comunicaciones S.L., C/ La Rioja 8, 03006 Alicante (Spain). Contact: info@netelcomunicaciones.es